Q: In what time zone does Simon Says Stamp operate?
A: Simon Says Stamp warehouse and offices are in Columbus Ohio and we operate on EST (Eastern Standard Time).
Q: How can I view the status of my order?
A: It is easy! Scroll to the bottom of any page on our site and select the 'Track an Order' option. Fill in the requested information and you will receive your status.
Q: Can I use two promotion codes?
A: Our system only allows one promotion code per order.
Q: Why hasn't my order shipped?
A: You order may be held up by a ‘reserve’ or a ‘preorder item’. If you ordered a ‘reserve’ or a ‘preorder’ the entire order will be held until that item is in stock. If you have specific questions about an order, please feel free to contact us at firstname.lastname@example.org. We are available to assist you 9:00 a.m to 5:00 p.m EST.