Q: In what time zone does Simon Says Stamp operate?
A: Simon Says Stamp warehouse and offices are in Columbus Ohio and we operate on EST (Eastern Standard Time).

Q: How can I view the status of my order?
A: It is easy! Scroll to the bottom of any page on our site and select the 'Track an Order' option. Fill in the requested information and you will receive your status.

Q: Can I use two promotion codes?
A: Our system only allows one promotion code per order.

Q: Why hasn't my order shipped?
A: You order may be held up by a reserve or a preorder item. If you ordered a reserve or a preorder the entire order will be held until that item is in stock. If you have specific questions about an order, please feel free to contact us at service@simonsaysstamp.com. We are available to assist you 9:00 a.m to 5:00 p.m EST.

Q: How do I redeem my Simon Says Stamp e-gift card?
A: During the check out process, there will be a drop down box on the payment page. In the drop down box you can select your payment method. If you are redeeming your gift card, select the gift card option. Then enter the gift card number in the gift card number box. If a balance is still owed to complete your order after the gift card is redeemed, you will then be prompted to choose another method of payment to finish your purchase. If there is no balance owed after the gift card is redeemed then you will be prompted to review and submit your order.