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Customer Service
Simon Says STAMP's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Email us at Service@SimonSaysStamp.com or call (614) 596-2220 if you have any questions or concerns. Please feel free to drop us a line to share your thoughts on the site, all comments are welcome.
FAQ
Q: How can I view the status of my order?
A: If you registered with Simon Says Stamp with your email address, it is easy!
Go to the Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
Ebay customers are asked to pay the S&H as is stated on your ebay item detail.
If you placed your order HERE at www.SimonSaysStamp.com, Great News!
A: FREE SHIPPING for ALL USA & CANADA orders over $70!
USA & CANADA orders under $70 ship for a flat fee of just $5!
FREE SHIPPING for ALL International orders over $175!
International orders $150.00 to $174.99 ship for a flat fee of just $20!
International orders under $100.01 to $149.99 ship for a flat fee of just $15!
International orders under $100.00 ship for a flat fee of just $13!
You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Simon Says Stamp ships WORLDWIDE!
Store Return Policies
Simon Says STAMP offers the following Returns Policy:
We happily accept returns or exchanges on defective merchandise.
Due to high shipping costs and inventory management, there is a 20%
restocking & order processing fee for all returns and cancellations.
The buyer is responsible for the shipping and return postage.
Please be certain of your selections before making payment.
To obtain the status of an order, enter the confirmation number and click Go!.
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