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Customer Service

Simon Says STAMP's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Email us at Service@SimonSaysStamp.com or call (614) 596-2220 if you have any questions or concerns.
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Please feel free to drop us a line to share your thoughts on the site, all comments are welcome.


FAQ

Q: Why hasn't my order shipped?
A: If you placed an order and it includes an item on RESERVE or PREORDER, then your order is being held until all of the products on it are in stock.  If you wish to purchase non RESERVE/ PREORDER items for immediate shipment, please place them on a separate order.  If you have a specific question about an order, please feel free to contact Service@SimonSaysStamp.com.  We are available Monday through Friday 9am to 5pm EST to help you.

Q: In what time zone does Simon Says Stamp operate?
A: Simon Says Stamp warehouse and offices are in Columbus Ohio and we operate on EST (Eastern Standard Time).


Q: How can I view the status of my order?
A: If you registered with Simon Says Stamp with your email address, it is easy! 
Go to the Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What are your shipping costs?
Ebay customers are asked to pay the S&H as is stated on your ebay item detail.

If you placed your order HERE at www.SimonSaysStamp.com, Great News!

A:  FREE SHIPPING for ALL USA & Canada orders over $75 with the coupon code DSC799 (coupon expires 4/21/14)

CANADA orders under $50 ship for a flat fee of just $6.99!
CANADA orders over $50 ship for a flat fee of just $7.99!

ALL USA Orders under $75 ship for a flat fee of just $6.99!
ALL USA Orders $75 and over ship for a flat fee of just $7.99!

FREE SHIPPING for ALL International orders over $350!
International orders up to $50.00 ship for a flat fee of just $14.99!
International orders $50.01 to $74.99 ship for a flat fee of just $19.99!
International orders $75.00 to $149.99 ship for a flat fee of just $24.99!
International orders $150.00 to $199.99 ship for a flat fee of just $29.99!
International orders $200.00 to $249.99 ship for a flat fee of just $39.99!
International orders $250.00 to $349.99 ship for a flat fee of just $49.99!


*Please note that only one coupon code is allowed per order.

*Oversize items may note an additional shipping surcharge and will be invoiced separately.

You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

*On International orders, we reserve the right to remove large items from original boxes. 
International customers who want punches shipped in original boxes must pay $40 additional shipping surcharge.

You can view an estimate of shipping costs by viewing your cart. However, shipping costs will be displayed on the Invoice you see before confirming your order.  If you are overseas and purchased an item, such as a machine,  that is noted as *Oversize in our listing then you will be invoiced separately for the additional shipping and handling. 

Simon Says Stamp ships WORLDWIDE!


Simon Says Stamp uses USPS to ship all parcels worldwide.  Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse.  If you wish to purchase insurance, please choose the "with insurance" shipping option at checkout. 

Store Return Policies


Simon Says STAMP offers the following Returns Policy:

We happily accept returns or exchanges on defective merchandise
and will reimburse you 100% of the item cost & shipping.

Due to high shipping costs and inventory management, there is a 20%
restocking & order processing fee for any other returns and cancellations. 
The buyer is responsible for the shipping and return postage. 
Please be certain of your selections before making payment.
The product returned must be new and unopened.

For all returns and exchanges, you must contact us within 7 days of order receipt.


Simon Says Stamp uses USPS to ship all parcels worldwide.  Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse.  If you wish to purchase insurance through USPS, please contact us and we will add it to your parcel.   Standard USPS Insurance rates apply.  All International orders are shipped via USPS airmail.  Certain items in our store such as machines are marked as oversized and a surcharge is noted.  You will be invoiced separately for the surcharge if you are outside of the USA for these select items.  Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order.  In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.
   


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