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Customer Service
Simon Says STAMP's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Email us at Service@SimonSaysStamp.com or call (614) 596-2220 if you have any questions or concerns. Please feel free to drop us a line to share your thoughts on the site, all comments are welcome.
FAQ
Q: How can I view the status of my order?
A: If you registered with Simon Says Stamp with your email address, it is easy!
Go to the Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
Ebay customers are asked to pay the S&H as is stated on your ebay item detail.
If you placed your order HERE at www.SimonSaysStamp.com, Great News!
A: FREE SHIPPING for ALL USA & CANADA orders over $75!
CANADA orders under $50 ship for a flat fee of just $5.99!
CANADA orders 50.01 to $74.99 ship for a flat fee of just $7.99!
ALL USA Orders under $75 ship for a flat fee of just $5.99!
FREE SHIPPING for ALL International orders over $350!
International orders up to $50.00 ship for a flat fee of just $13.50!
International orders $50.01 to $149.99 ship for a flat fee of just $17.99!
International orders $150.00 to $199.99 ship for a flat fee of just $29.99!
International orders $200.00 to $249.99 ship for a flat fee of just $39.99!
International orders $250.00 to $349.99 ship for a flat fee of just $49.99!
*On International orders, we reserve the right to remove paper punches from original boxes.
International customers who want punches shipped in original boxes must pay $40 additional shipping surcharge.
*We ship via United States Postal Service (USPS)
You can view an estimate of shipping costs by viewing your cart. However, shipping costs will be displayed on the Invoice you see before confirming your order. If you are overseas and purchased an item, such as a machine, that is noted as *Oversize in our listing then you will be invoiced separately for the additional shipping and handling.
Simon Says Stamp ships WORLDWIDE!
Simon Says Stamp uses USPS to ship all parcels worldwide. Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse. If you wish to purchase insurance through USPS, please contact us and we will add it to your parcel. Standard USPS Insurance rates apply.
Store Return Policies
Simon Says STAMP offers the following Returns Policy:
We happily accept returns or exchanges on defective merchandise
and will reimburse you 100% of the item cost & shipping.
Due to high shipping costs and inventory management, there is a 20%
restocking & order processing fee for any other returns and cancellations.
The buyer is responsible for the shipping and return postage.
Please be certain of your selections before making payment.
The product returned must be new and unopened.
If there is a problem with your order, you must contact us within 7
days of order receipt.
Simon Says Stamp uses USPS to ship all parcels worldwide. Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse. If you wish to purchase insurance through USPS, please contact us and we will add it to your parcel. Standard USPS Insurance rates apply. All International orders are shipped via USPS airmail. Certain items in our store such as machines are marked as oversized and a surcharge is noted. You will be invoiced separately for the surcharge if you are outside of the USA for these select items. Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.
Terms of our agreement with the US distributor of Copics restricts the sale of Copics by any store in North America to addresses outside North America or in Oahu. We can ship Copic products only to customers in the United States and Canada. We apologize for the inconvenience.
To obtain the status of an order, enter the confirmation number and click Go!.
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