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Store Policies
Simon Says STAMP offers the following Returns Policy:
We happily accept returns or exchanges on defective merchandise.
Due to high shipping costs and inventory management, there is a 20%
restocking & order processing fee for all returns and cancellations.
Refunds are given in the form of store credit.
The buyer is responsible for the shipping and return postage.
Please be certain of your selections before making payment.
If there is a problem with your order, you must contact us within
7 days of order receipt.
FAQ
Q: How can I view the status of my order?
A: If you registered with Simon Says Stamp with your email address, it is easy!
Go to the Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: Ebay customers are asked to pay the S&H as is stated on your ebay item detail.
If you placed your order HERE at www.SimonSaysStamp.com, Great News!
A: FREE SHIPPING for ALL USA & CANADA orders over $75!
CANADA orders under $50 ship for a flat fee of just $5.99!
CANADA orders 50.01 to $74.99 ship for a flat fee of just $7.99!
ALL USA Orders under $75 ship for a flat fee of just $5.99!
FREE SHIPPING for ALL International orders over $350!
International orders up to $50.00 ship for a flat fee of just $13.50!
International orders $50.01 to $149.99 ship for a flat fee of just $17.99!
International orders $150.00 to $199.99 ship for a flat fee of just $29.99!
International orders $200.00 to $249.99 ship for a flat fee of just $39.99!
International orders $250.00 to $349.99 ship for a flat fee of just $49.99!
*Oversize items may note an additional shipping surcharge.
Simon Says Stamp uses USPS to ship all parcels worldwide. Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse. If you wish to purchase insurance through USPS, please contact us and we will add it to your parcel. Standard USPS Insurance rates apply.
You can view an estimate of shipping costs by viewing your cart.However, shipping costs will be displayed on the Invoice you see before confirming your order. If one of your items is oversize and a surcharge is noted, you will be invoiced separately.
Terms of our agreement with the US distributor of Copics restricts the sale of Copics by any store in North America to addresses outside North America or in Oahu. We can ship Copic products only to customers in the United States and Canada. We apologize for the inconvenience.
*Oversize items may note an additional shipping surcharge.
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