FAQ
Q: In what time zone does Simon Says Stamp operate?
A: Simon Says Stamp warehouse and offices are in Columbus, Ohio and we operate on EST (Eastern Standard Time).
Q: How can I view the status of my order?
A: It is easy! Scroll to the bottom of any page on our site and select the 'Track an Order' option. Fill in the requested information and you will receive your status.
Q: Can I use two promotion codes for the same transaction?
A: No.
Q: Why hasn't my order shipped?
A: Your order may be held up by a preorder item. If you ordered a preorder item, the entire order will be held until that item is in stock. If you have specific questions about an order, please feel free to contact us at service@simonsaysstamp.com. We are available to assist you 7:00 a.m to 3:00 p.m EST.
Q: How long does processing take before an order is shipped?
A: We strive to ship all in stock orders in 3-5 business days. Depending on timing, many orders are shipped the next day and some are even shipped the same day. If you have ordered a preorder item, the order will be held until that item arrives to ship complete. Preorder items have an estimated arrival date in their listing details. If you are subscribed to the Card Kit of the Month, we strive to ship all subscription orders by the 30th of each month.
Q: How do I redeem my Simon Says Stamp e-gift card?
A: During the checkout process, there text box labeled Gift card or discount code. Enter the gift card number in this box and click the Apply button. If a balance is still due to complete your order after the gift card is redeemed, you will then be prompted to choose another method of payment to finish your purchase. If there is no balance due after the gift card is redeemed then you will be prompted to review and submit your order.
Q: How can I access my account?
A: Simply click the person icon in the top right corner, enter your account's email address, and click continue. You will then receive an email with a 6 digit code that needs to be entered on the login page and submitted. You will then have access to your full account including your Rewards and Manage Subscription tabs!