Please be certain of your selections before making payment. Returned products must be new and unopened. For all order discrepancies, as well as returns, you must contact us within 30 days of order receipt. Simon Says Stamp is not responsible for return postage for general returns. 

We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping.

Certain items in our store such as machines are marked as oversized and an international  surcharge is noted. Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.